REFUND POLICY AND SERVICE TERMS
REFUND POLICY AND SERVICE TERMS 30 DAYS MONEY BACK GUARNTEE You can initiate a return of the product-within 30 days of delivery for a full refund.* You must return items with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery . We inspect all returned items and award a refund . If the return is a result of our error or a defective product, we will refund the full cost of the merchandise and shipping charges. If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of merchandise. *This return policy does not apply to Marketplace Sellers. For the return policy on a Marketplace item, please refer to the Sellers individual policy.*
CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time. You can use only one connection at the same time. If you use more than one device at the same time all channel will freeze and buffer. If you want to use two devices or more please buy a different subscription.
MY TRIAL WAS LESS THAN 1 DAY
When you receive your activation credentials at your email, your trial begins to count.
That is why we recommend to activate your trial right after you receive your activation credentials in your email to get most time of your 2 Day Trial.
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
BUFFERING ON CHANNELS
Sometimes you may experience buffering due to low internet speed or high internet traffic.
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suit for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Directly connect to your router using an LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
ALL CHANNELS ARE BLACK
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.